Your concerns matter to us. Therefore please find here the frequently asked questions with the corresponding answers.
I am allergic to peanuts. Are your products safe for me?
In principle, none of our products contain peanuts. The following products are exceptions: MÖVENPICK Salted Caramel Macadamia and MÖVENPICK Hazelnut Chocolate Cookie may contain traces of peanuts.
No. Some of our recipes contain nuts (almond, hazelnut, walnut, pecan nut, macadamia nut, pistachio, Cashew nuts, Brazil nuts). In the list of ingredients of the products concerned, ingredients containing nuts are marked in bold. Traces of allergens are also indicated, for example; “May contain almonds, hazelnuts and pecans.”
Yes, some of our products contain cereals which have gluten in them. For these products, the cereals which contain gluten are shown in bold in the list of ingredients.
With the exception of our sorbets, all our products have dairy products as an ingredient and therefore also contain lactose.
With the exception of sorbets, all our products contain free range eggs.
No.
Please contact our customer services. https://www.moevenpick-icecream.com/ch-de/contact
We care deeply about customer service, the quality of our products, and regulatory compliance.
The quality and the food safety of our products is ensured by our quality management system based on:
Our factory is audited every year by independent auditors who check that our Quality Management System meets standard requirements.
As an international brand, we have also chosen to comply with international food safety standards such as IFS Food Version 7, to ensure we implement a unified approach.
Our quality management ensures strict traceability and requires us to document and provide information about the raw ingredients we use and our finished products, as a matter of course.
We buy all our raw ingredients and packaging materials from accredited suppliers. As well as regular quality controls performed on deliveries received at the factory, we have designed a programme to monitor contaminants and other parameters depending on the type of product concerned, in order to guarantee a premium quality product. The parameters of this monitoring programme are reviewed every year by food specialists and adjusted to accommodate recent issues within the food industry.
Mövenpick ice creams and sorbets are made using only natural ingredients which are chosen with care. The main ingredient of our ice cream is cream. Our ice cream does not have vegetable fat as an ingredient. The main ingredient in our sorbets is blended fruit and/or fruit concentrate.
All our ingredients and food additives come from well-known sources (plants, animals, minerals, micro-organisms) and are obtained using physical, enzyme and/or microbiological processes.
We only use natural flavourings. We do not use flavours which are identical to natural flavours, or artificial aromas.
Fruit or vegetable concentrates and/or extracts are used for colouring. We do not use artificial colouring.
Our ice creams and sorbets do not contain any colourings or artificial additives like mono- and diglycerides of fatty acids.
Yes, some of our products are “Halal” certified.
No
Our ice cream does not have palm oil as an ingredient.
We never use vegetable fat in our ice cream base. However, some of our ingredients, such as caramelised walnuts, contain small amounts of vegetable oil as it is needed to make them.
No. Our philosophy is to choose natural ingredients with the greatest care, selecting authentic ingredients where possible. That means we don’t use any artificial sweeteners.
Many of the flavours sold in our ice cream boutiques can also be bought from retail outlets. However, some flavours are designed differently depending on whether they are to be sold in a restaurant setting or at a retail outlet. You can find out more about the selection in the Collection section on our homepage, which will tell you which range the flavour you’re looking for belongs to.
Mövenpick is always there for you. Write to us. https://www.moevenpick-icecream.com/ch-de/contact
The “Where to find us” section will tell you where your nearest store or concession is, and also lists our retail outlet partners. Get in touch with us if there’s anything else you’d like to know. We’ll be delighted to help you!
Contact us immediately. Write to us.
https://www.moevenpick-icecream.com/ch-de/contact
Mövenpick Ice Cream is always there for you. Write to us.
https://www.moevenpick-icecream.com/ch-de/contact
Contact us immediately. Write to us.
https://www.moevenpick-icecream.com/ch-de/contact
Contact us immediately. Markus.King@ch.froneri.com
You can find our job offers at: https://www.froneri.ch/karriere/